Shopping Information
Are your samples and decants authentic?
Yes, all samples and decants are carefully rebottled by Twist and Mist using authentic fragrance bottles. We guarantee that each sample is authentically decanted directly from the original fragrance bottle.
Is Twist and Mist affiliated with the fragrance brands?
No, Twist and Mist is an independent company with no affiliation, connection, or association with the manufacturers or brand owners of these designer fragrances. We operate independently to offer you high-quality fragrance samples.
Can I return or exchange a sample if I don’t like the fragrance?
Unfortunately, we cannot accept returns or exchanges on Vials, Sprays, or other decanted items. While we assure the authenticity of the fragrance, personal satisfaction with the scent can vary, and we recommend trying smaller samples before purchasing a full bottle.
What should I do if I have concerns about the authenticity of a sample?
We take pride in the authenticity of our products. If you have any concerns or questions about your purchase, please contact our customer service team for assistance.
How are the fragrances rebottled?
Our team at Twist and Mist carefully rebottles each fragrance sample to ensure it retains its original scent profile. We use professional methods to transfer the fragrance from the original bottle to the sample vial, maintaining the integrity of the scent.
Payment Information
What Payment Methods Are Accepted?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and more. We strive to provide a seamless checkout experience, no matter which card you prefer to use.
Is Buying On-Line Safe?
Yes, your payment information is secure with us. We use industry-standard encryption technologies to ensure your personal and financial information is protected throughout the transaction process.
What should I do if my payment is declined?
If your payment is declined, please double-check your card details to ensure they are entered correctly. If the issue persists, we recommend contacting your card issuer for further assistance or trying another payment method.
Will I be charged immediately after placing an order?
Yes, your card will be charged immediately upon completing your order. You will receive a confirmation email with your order details and payment information shortly after your purchase.
Orders and Returns
What shipping options do you offer?
We offer a variety of shipping options to meet your needs, including standard, expedited, and express delivery. Shipping times and costs will vary based on your location and the shipping method you select at checkout.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order’s progress online.
What is your return policy?
To maintain the integrity of our products and ensure authenticity, we do not accept returns or exchanges on Vials, Sprays, or other decanted items. We recommend purchasing smaller samples to try the fragrance before committing to a larger size.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
Can I change or cancel my order after it’s been placed?
Once an order has been processed, we are unable to make changes or cancel it. If you need assistance with an order, please contact us as soon as possible, and we’ll do our best to assist you.